Shipping & Delivery:
Because we hand-craft all bags to order in small batch runs, your bag will be finished and shipped from Chicago within 1-2 weeks of orders received M-F. Weekend orders are processed the next business day. Anything worth having doesn’t happen fast after all! Shipping within the United States is by UPS Ground, but we can get it to you faster if you need it sooner. International shipments usually arrive 2-4 weeks after your order is processed and you will be responsible for any customs fees. If you have a question about the delivery status of your order, send an email to email@example.com.
Once a package leaves our workshop, DEFY is no longer responsible for the package. You're provided tracking information once the package leaves our workshop and international shipments are insured, so please know that we can't be responsible should something get lost, or stolen. We've done our part by manufacturing and shipping something awesome. The rest is up to you and the shipping company. We obviously can't stop something bad from happening should the package be left on your doorstep and you're not there for days to retrieve it. So please know, no refunds can or will be given in any unfortunate situation where the package is either lost or stolen. That would be an unfair expectation.
If you happen to change your mind after placing an order, you are able to cancel by signing into your account and selecting Cancel. If you have canceled an order by mistake you can also select Reorder while on "your account" page.
Returns & Replacements:
DEFY MFG. Co. will accept merchandise in its original new and unused condition for a refund or exchange when accompanied by the original sales slip within 30 days from date of delivery. If after 30 days, there will be a 45$ restocking fee and each return will be taken on an individual basis. We cannot do returns on bags owned over 3 months.
If product is returned in a damaged, or in used condition, DEFY MFG. Co. has the right to refuse the product return and will ship the damaged bag back. All leather bags should be carefully packaged as damage can and will occur if bag strap is not correctly put inside the bag, due to the metal slide rubbing deep marks into the leather, ruining the bag and making it unsellable for other customers. DEFY MFG. Co. will refuse these bags and send them back. Due to the natural wear and tear that occurs on our M35 Military Truck Tarpaulin products we do not take back tarp bags after 2 months. That should be enough time to know if you love a bag or not, right?! Please notify us in advance of any return, exchange, or repair we should be expecting or the package is subject to refusal. DEFY does not pay for return shipping on any items. All packages must be fully insured and paid for by the customer. DEFY will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled, or damaged upon receipt.
Returns or Replacement on products purchased from DEFY Stockists
If you're looking for a replacement, return, repair or exchange from one of DEFY LLC's Stockists, DEFY LLC can only do so if you provide the original receipt. If DEFY LLC sends you a replacement bag via U.S. shippers that was originally purchased from a stockist and the parcel shows that it's been delivered, DEFY LLC. is not legally responsible for sending yet another replacement bag. Clearly once the bag has been shipped by DEFY LLC there is nothing DEFY LLC can do to protect it from being stolen, tampered with or lost once it has left our shop.
If this instance ever occurs DEFY LLC. will promptly provide shipping / tracking information and you can file a claim with the proper shipping company.
DEFY LLC. has sadly been the recipient of one too many scam attempts where people falsely claim they purchased a bag from a store, DEFY LLC then ships them a replacement bag, only to then have that same person claim they never received the bag. No receipt. No proof of purchase. No luck. We work too hard to be scammed by dishonest individuals.
All correctly returned products will be refunded to the purchaser in the same form as was utilized for payment, and will exclude shipping costs. Please be aware that it can take up to 5-7 business days for the refund to appear in your account. Repairs happen on a case by case basis. Each repair is different and if additional costs are needed for specialty parts or materials they will be communicated and agreed upon prior to start of repair less any shipping costs.
DEFY MFG. Co. / RETURNS 4527 N RAVENSWOOD, Suite 105 CHICAGO, IL 60640
Package Forwarding Companies:
DEFY goes out of it's way to NOT SHIP TO RESHIPPER / PACKAGE FORWARDING COMPANIES. DEFY IS NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS IF YOU CHOOSE TO SHIP USING PACKAGE FORWARDING / RESHIPPER COMPANIES. If you choose to send to these companies and your package never makes it, or is missing items, DEFY IS NOT RESPONSIBLE. DEFY'S experience with these companies is that most of them are involved with scammers and/or criminals and many packages are either opened, picked through and/or never delivered. BEWARE USING THEM AND DO NOT ASK US FOR A REFUND OR TO SHIP MORE ITEMS; WE DID OUR PART AND YOU CAN EXPECT ZERO GUARANTEE AFTER SHIPPING TO THEM.
Privacy & Security: We will ALWAYS keep your info private.